Delete your account

You can delete your ChaseMatch account at any time. Deletion is permanent and can’t be undone.

In the app

1. Open ChaseMatch and go to the Profile tab.
2. At the bottom, tap Delete account.
3. Type DELETE and tap Delete my account.

If you have a trade that was accepted and isn’t finished, finish or cancel it first.

Without the app

Email support@chasematch.com from the address you sign in with, with the subject “Delete account”. We delete the account within 30 days and confirm by email.

What is deleted

• Your profile, username, city and rating.
• Your collection, wantlist and the cards you put up for trade.
• Your offers, trades and chat messages.
• The ratings you gave, your blocks and reports, and your devices’ push tokens.

What remains, and for how long

Backup copies are deleted within 30 days. Error reports, identified only by an account ID without email or name, are deleted within 90 days. Users who completed a trade with you keep their completed-trade count, but the trade itself and your details are deleted.