Privacy Policy
Last updated: November 10, 2026
This policy explains what information the ChaseMatch app collects, why, who it is shared with, and your rights. Using the app means you agree to it.
1. Who we are
ChaseMatch is operated by Nitzan Shloush, an individual in Israel (“we”). For any privacy question: support@chasematch.com.
2. What we collect
Information you give us
- Account: the email you sign in with, your username, display name and city.
- Collection: your cards (variant, condition, quantity), the price you paid if you entered it, the cards you put up for trade, and the cards you want (your wantlist).
- Trades: offers (cards and cash on each side), messages in a trade’s chat, and confirmations of sending and receiving.
- Trust and safety: ratings and reviews you give, reports about users, and users you block.
Information created as you use the app
- Notifications: your device’s push token and the app’s language, to send the notifications you asked for.
- Error reports: when the app crashes or hits an error, a report with the device model, operating system, app version, the screens visited before the error, and your account ID only, never your email or name.
- Server data: IP addresses and request times in the servers’ technical logs.
Kept on your device only
The language and currency you choose.
What we don’t collect
Precise location, contacts, photos or payment details. There are no ads in the app, and no third-party tracking or analytics.
3. How we use it
- To run the service: your account, collection, matches, trades, chat and notifications.
- To keep it safe: handling reports, preventing fraud and enforcing the Terms.
- To fix problems and improve the app.
- To answer support requests.
We don’t sell personal information, and we don’t use it for advertising.
4. What other users see
- Everyone: your public profile (username, display name, city, rating, completed trades and join date), the ratings you received (including who gave them and their reviews), the cards you put up for trade, and the cards you want. The last two are visible so collectors can find you as a match.
- Only the two sides of a trade: offers and chat messages.
- No other user: your email, your full collection, prices you paid, your blocks and your reports.
5. Service providers
We use providers that process information for us, only on our instructions:
- Supabase: database, sign-in and servers. Data is stored in Frankfurt, Germany.
- Resend: sends your sign-in code by email.
- Sentry: error and crash reports, on servers in the EU.
- Expo: the notification service and app updates. A notification’s content, such as a chat message, passes through it.
- Apple and Google: deliver notifications to your phone.
Some providers operate outside Israel, so information may be transferred abroad. We choose providers committed to protecting it. We disclose information to authorities only where the law requires it.
6. How long we keep it
We keep your information while your account exists. When you delete your account it is removed from the live system at once. Backup copies are deleted within 30 days at most, and error reports within 90 days at most. Once you delete your account, other users no longer see your profile, cards, offers or messages.
7. Your rights
- Access and a copy: get the information we keep about you. Write to us.
- Correction: edit your display name and city in your profile. For anything else, write to us.
- Deletion: in the app, under Profile → Delete account, or by writing to us. See Delete account.
- Notifications: turn them off at any time in your device settings.
- Complaints: you may contact your data protection authority. In Israel, that is the Privacy Protection Authority.
8. Age
ChaseMatch is for people aged 16 and over. We don’t knowingly collect information from children under 16. If we learn that such an account was created, we delete it.
9. Security
Communication with our servers is encrypted, and each user can reach only the information they are allowed to. No system is perfectly secure, but we work to protect your information.
10. Changes
If we change this policy, we update the date at the top. We announce significant changes in the app.